RETURN POLICY AND ELIGIBILITY:
*All Jewelry, Headbands, Accessories, Handbags and SALE items are FINAL SALE.
Anything reduced by 30% or more due to a flash sale, promotion, holiday sale, deal of the day, etc. is FINAL SALE.
To be eligible for a return, your item must be new, unused, and show no signs of wear. All tags must also be attached to each item.
Link to process returns:
Returns are accepted within 14 days of the delivery date of your package for store credit or exchange only. Any items being returned must be delivered back to our P.O. Box at the customers expense via our Returnly app. To begin a return please click the link above and follow the prompts until complete. Once completed, we will approve or deny your request per our policy. If your request is approved, a label will automatically be generated and sent to you via the email address you used upon checkout. Please make sure your email address is valid to receive this label.
All items must be received back to us within 14 days of the delivery date of your order to receive your store credit or to exchange for another item. If any items being returned arrive to our P.O. Box after the 14 day period or show any signs of wear or damage we, unfortunately, will not be able to process it and have to send the package back to you.
Store credit is returned via email in the form of an e-gift card to the email address we have on file or that was entered by the customer at checkout. If an incorrect email address was used at checkout, you most likely will not receive this store credit. All store credit is valid for one year from the date of the return.
We apologize for the inconvenience, but unfortunately at this time we are not able to offer refunds to your original method of payment.
Please allow 2-3 business days for returns to be fully processed once it is delivered back to us. You will receive an email as soon as the return process is complete.
Minette is not responsible for any lost packages through USPS, UPS, FEDEX, or any other mailing system. Once the package is scanned by the company and shows tracking in that mail system, we unfortunately have no control over where the package is going or moving. We are sorry for this inconvenience but appreciate your understanding.
All shipping costs when placing the original order are non-refundable.
If you have any questions regarding this policy, please email firstname.lastname@example.org and we will be more than happy to help you with any question you may have.
Thank you for shopping with Minette!