RETURN POLICY AND ELIGIBILITY:
*All Jewelry, Accessories, Headbands, Handbags, and SALE items are FINAL SALE.
*Returns are accepted for store credit or exchange only within 14 days of the delivery date of your order. If you chose local pick up at check out, returns are accepted within 14 days of the day the order was fulfilled. Unfortunately at this time we are not able to offer refunds to your original method of payment.
To be eligible for a return, all items must be received within 14 days of the delivery date or pick up date (depending on your method of receival: shipment or local pick up) of your order. Your item(s) must be new, unused, and show no signs of wear. All tags must be attached to each item.
If any items being returned arrive after the 14 day period or show any signs of wear or damage, we unfortunately will not be able to process it and have to send them back to you.
COMPLETING A RETURN:
To complete your return, please visit our Exchanges and Store Credit Form found here as a link, or at the bottom of our website. Once you get to that page, enter in your original order number and the email used to place the order. You will then follow the prompts to complete all portions of this form and then submit. Completing this will allow for your store credit to come through to us and will then be emailed to you for future purchases.
When sending back your item(s), we require a receipt or proof of purchase. Please include your original receipt, email confirmation or any other proof of purchase with your item(s) in each package. We will not be able to process your return without this information.
SHIPPING ADDRESS FOR RETURNS:
To return, please mail all products with your receipt or proof of purchase to the following address below:
Birmingham, AL 35266
Each person returning an item(s) is responsible for shipping costs. Minette is currently unable to provide return labels when processing returns. All shipping costs when placing the original order are non-refundable.
Please allow 2-3 days to process your return as we are carefully inspecting each item upon its arrival! In the meantime, we would love to hear from you on how we can help you choose another item. Please email, call or text us with any questions you may have and we will be happy to help you.
Thank you so much for shopping with Minette!