RETURN POLICY AND ELIGIBILITY:
*All Jewelry, Headbands, Accessories, Handbags and SALE items are FINAL SALE. Anything reduced by 30% or more is FINAL SALE. This includes sale items, promotions, and flash sale discounts.

Returns are accepted within 14 days of the delivery date of your package for store credit or exchange only. 

Please click on this link below to process your returns through our Returnly system. Returns will only be accepted through the Returnly website below and sent to the address linked through that system.  

Click here to start your return process.

Returns will only be accepted through our Redo Returns portal. To be eligible for a return, your item must be new, unused, and show no signs of wear. All tags must also be attached to each item.

Returns are accepted within 14 days of the delivery date of your package for store credit or exchange only. Any items being returned must be delivered back to us at the address below at the customers expense via our Loop returns app. To begin a return please click the link above and follow the prompts until complete. Once completed, we will approve or deny your request. If your request is approved, a label will automatically be generated and sent to you via the email address you used upon checkout. 

All items must be received back to us within the 14 day period to receive your store credit or exchange for another item. 

Store credit is returned in the form of an e-gift card to the email address we have on file or that was entered by the customer at checkout. All store credit is valid for one year from the date of the return. If any items being returned arrive to our P.O. Box after the 14 day period or show any signs of wear or damage we, unfortunately, will not be able to process it and have to send the package back to you.

We apologize for the inconvenience, but unfortunately at this time we are not able to offer refunds to your original method of payment.

Please allow 2-3 business days for returns to be fully processed once it is delivered back to us. You will receive an email as soon as the return process is complete.

Minette is not responsible for any lost packages through USPS, UPS, FEDEX, or any other mailing system. Once the package is scanned by the company and shows tracking in that mail system, we unfortunately have no control over where the package is going or moving. We are sorry for this inconvenience but appreciate your understanding. 

All shipping costs when placing the original order are non-refundable.

Price Adjustment Policy

Customers who purchased an item within 48 hours prior to the start of a sale may be eligible for a price adjustment, subject to approval by the store manager. All requests must be submitted in writing to customerservice@shopminette.com for review.

Please note that price adjustments will not be honored after the sale period has ended, and all approvals are at the sole discretion of management.

Thank you for shopping with Minette!